Terms of Service

1. Who you’re agreeing with

Due North is operated by Rent The North, LLC, doing business as Lifeline Professional Services(“we”, “us”), a Michigan limited liability company. These Terms govern your use of the Due North website and application (the “Service”). By creating an account or using the Service, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

2. What the Service is — and is not

Due North is double-entry bookkeeping software. It records the transactions you enter or import and produces reports from them.

It is not an accountant, a bookkeeper, an auditor, or a tax advisor, and nothing it produces is accounting, tax, legal or financial advice. You are responsible for the accuracy and completeness of your records, for how they are categorised, and for any return, filing or decision you base on them. We strongly recommend a qualified professional review your books before you file anything. The Service is designed to make that review easy, including a free read-only role for your accountant.

3. Your account

You must be at least 18 and provide an email address you control, since sign-in codes are sent there. You are responsible for activity under your account and for keeping access to your email secure. Tell us promptly at support@duenorthledger.com if you believe your account has been accessed by someone else.

Books are organised into “organizations” — one per set of books. An organization’s owner controls who is invited to it and what role they hold, and can remove members at any time. If you invite someone, you are responsible for that choice.

4. Your data belongs to you

You retain all rights to the data you put into the Service. You grant us only the limited licence needed to host, process, back up and display it so that we can operate the Service for you, and to act on your support requests.

We will not:

• sell your data, or share it with advertisers or data brokers;
• use the contents of your books to train machine-learning or AI models;
• access your books except where you ask us to for support, or where we must to investigate abuse, protect the Service, or comply with law.

Our handling of personal information is described in the Privacy Policy, and the third parties that process data on our behalf are listed on the Subprocessors page.

5. Acceptable use

You agree not to:

• use the Service to record or facilitate fraudulent transactions, money laundering, or the falsification of financial records;
• attempt to access another customer’s data, or probe, scan or disrupt the Service or its infrastructure (good-faith security research reported to us is welcome — see our security page);
• resell or white-label the Service without our written agreement, or use it to build a competing product;
• upload malware, or content that infringes someone else’s rights.

6. Fees, billing and renewal

Current prices are on the pricing page. Subscriptions are per set of books, are billed in advance by Stripe, and renew automatically each month or year until cancelled. Prices exclude any sales or use tax that applies where you are; where we are required to collect it, it is added at checkout.

You can cancel at any time from your billing settings, effective at the end of the period you have already paid for. We do not pro-rate partial periods. If we change prices, existing subscriptions keep their price until the next renewal and we will give at least 30 days’ notice by email.

If a payment fails or you cancel, your books become read-only. You keep the ability to sign in, read everything and export everything. We do not hold your records hostage behind a payment, and we do not delete them because you stopped paying.

7. Availability and support

We work to keep the Service available and correct, but we do not offer a contractual uptime guarantee, and the Service may be unavailable for maintenance, provider outages or events outside our control. Support is by email; we aim to respond within two business days and faster for anything affecting the integrity of your data.

8. Third-party files and services

The Service imports files you supply from other software (for example QuickBooks, Quicken, or your bank) and relies on third-party providers for hosting, email and payments. We are not responsible for the accuracy of files produced by other software, nor for a third-party provider’s own failures. Where an import cannot be reconciled, the Service is designed to tell you rather than to guess.

9. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that its output will meet a particular regulatory or reporting standard.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility. Our total liability arising out of or relating to the Service is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud or willful misconduct. Some jurisdictions do not allow certain limitations, in which case the above applies to the maximum extent permitted.

11. Indemnity

You will defend and indemnify us against third-party claims arising from your data, your use of the Service in breach of these Terms, or your violation of law or another person’s rights.

12. Termination and what happens to your data

You may stop using the Service at any time. We may suspend or terminate an account for a material breach of these Terms — for non-payment, that means read-only access as described above rather than termination.

You can export your data at any time while you have access. If you ask us to delete an organization’s data, we will delete it from production systems within 30 days, except where we must retain records to comply with law (for example transaction records held by our payment processor). Routine encrypted backups are retained on a rolling basis and age out.

13. Changes to these Terms

We may update these Terms. For material changes we will give notice by email or in the application at least 30 days before they take effect, and the “last updated” date above will change. Continuing to use the Service after that means you accept the revised Terms; if you don’t, you can cancel and export your data.

14. Governing law and disputes

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules. The state and federal courts located in Michigan have exclusive jurisdiction, and both parties consent to venue there. Before filing anything, please email us — nearly every dispute at this scale is a misunderstanding that a conversation resolves.

15. Contact

Rent The North, LLC, doing business as Lifeline Professional Services — legal@duenorthledger.com